2010 PLC Influencing Decision Making: Strategies for Getting Results you Want

Great managers are great communicators. As organizations compete for scarce resources in a rapidly changing environment, information and knowledge managers need strong management communication skills. This course will introduce you to a framework for planning, creating and delivering your message when you are attempting to influence others around a management goal -- be they bosses, colleagues, staff, or other stakeholders. You’ll learn how to analyze and understand your own communication style preferences and those of your stakeholders. You will then be able to use this understanding to plan and deliver compelling, fact-based, conclusion-focused presentations. As part of the learning experience, you will develop a short presentation on something that is relevant to you in your real work-life, deliver it during the workshop, receive feedback on its impact and discuss ideas for your communication strategy with professional colleagues.
At the end of the workshop, you will have developed a series of practical strategies for influencing others one-on-one, within a team or when presenting to others.

"Susan and Lorraine are experts...they worked well off each other strengths to create a rich and varied learning experience...well done!"
"The format of the course with group work, discussions, interaction, impromptu speeches and presentations, works very well."