As an Instructional Designer and Technical Writer, you provide IDRC employees with the information they require to learn and use IDRC systems, software and services effectively. You locate or create high quality self-service learning material, often in the form of short e-learning videos or quick reference guides, for IDRC employees to learn from, at a time and place that is convenient for them. You maintain an extensive collection of self-help material on all systems and software IDRC uses. When appropriate, you also develop in person training courses or workshops to meet group learning needs. You are responsible for all user related content produced by the division, including all divisional content on the intranet and in the service management tool. You ensure that this content promotes awareness of IMT services and tools, including recent changes. You work collaboratively with project managers, scrum masters, project teams, and subject matter experts to develop, write, and maintain easy-to-understand system documentation for IDRC audience.You keep abreast of developments in the field and stays plugged in to the local and online learning and technical writing community, in order to bring forward new ideas or solutions to current challenges.
- University degree or college diploma in communications, psychology, information technology, information studies or other relevant degree or diploma
- Minimum of three years of relevant work experience including: two years designing and developing instructional material, particularly e-learning videos, one year in technical writing and editing in the areas of information technology software and systems (e.g. online help, reference guides, procedures), and one year preparing and delivering training sessions to adults.
- Bilingual position (English/French) at an advanced level
- Strong working knowledge of instructional design practices, curriculum design, training methodologies and online education